TitlePatron Services Staff (Box Office and Front-of-House)
LocationMarketing & Communications
Department Name3230-Box Office
Description

Interlochen Center for the Arts is seeking Patron Services/Box Office Staff for the 2019 camp season.  The dates of the contract are 6/7/19-8/17/19 and the stipend for the entire duration of the contract is $1,844. Housing is provided for the dates contracted (early arrival/late stay requests, if space is available, will be paid in full by the employee). All meals are included with your agreement- breakfast, lunch, and dinner.

Spend your summer directly engaged in concert operations for all 2019 Interlochen Arts Festival performances! From classical giants like Joshua Bell to country hits like Reba McEntire, to pop and rock stars like Diana Ross, The Avett Brothers, and Earth, Wind and Fire, you will be entrenched in every aspect of concert services and ticket sales.

As a member of the Patron Services team you will provide quality customer service that exceeds guests’ expectations in box office and front-of-house concert services.This position requires professional interaction with guest artists, patrons of all levels, and an ability to work efficiently, accurately and effectively under pressure. The ability to communicate with respect and diplomacy is essential to this position.  

Major Responsibilities:

  • Assist with all facets of the daily operations of the box office, processing patron ticket orders over the phone and at the walk-up window using computerized ticketing software.  

  • Assist with front-line operational excellence, including customer-facing interactions and front-of-house direction of events.

  • Exhibit excellent conflict management skills, while working within the framework of company policies.

  • Deliver a world-class, safe and memorable experience for all guests.

  • Maintain crowd control and entry safety checkpoints, especially during high-occupancy times.

  • Oversee concert operations: coordinate volunteer ushers, address concert patrons’ needs, set-up venues, distribute concert programs, coordinate patron shuttle cart operations at performances, provide security for visiting artists and patrons.

  • Will work in the box office and multiple indoor and outdoor venues at Interlochen Center for the Arts. Will take part in the venue set up to include deployment of equipment up to 50lbs.

  • Other duties as assigned.
     

Qualifications

  • Ability to remain calm in stressful, high-pressure situations, resolving conflict in a diplomatic manner

  • Must have exceptional customer service skills and be very comfortable working with the public

  • Must be able to adapt to a fast-paced and dynamic working environment

  • Learns quickly, and confidently makes quick decisions in stressful situations

  • Must be proficient in the use of various forms of technology in that they can quickly learn and execute job dependent functions.

  • Stand and sit for extended periods of time and lift up to 50 pounds


ADDITIONAL INFORMATION
 
Application Process:
If interested in applying please submit an application by clicking the "Apply Now" button at the bottom of the page. 

Required documents for application are: cover letter/letter of interest, resume and a current listing of three references. You can additionally upload this information during the submission of the application process by selecting "Apply and continue to upload documents" button. Please upload all of your information in ONE DOCUMENT in a pdf format. 

Review of materials will commence immediately and continue until the position has been filled. Materials submitted will be held in strictest confidence, and references will not be contacted without the permission of the applicant.

The next step of the application process will ask you a series of questions, some are required by the EEOC concerning Protected Veteran Status and Voluntary Self-Identification of Disability. For more information please view the following hyperlinks. 
EEOC Voluntary Self-Identification of Protected Veteran Status
Voluntary Self-Identification of Disability

If interested in applying please submit an application by clicking the "Apply Now" button at the bottom of the page. 

More information about Interlochen Center for the Arts:

COMPANY DESCRIPTION
Interlochen Center for the Arts is the recipient of the National Medal of Arts and the only organization in the world that brings together: a 2,500-student summer camp program; a 500-student fine arts boarding high school; opportunities for hundreds of adults to engage in fulfilling artistic and creative programs; two 24-hour listener-supported public radio stations (classical music and news); more than 600 arts presentations annually by students, faculty and world-renowned guest artists; a global alumni base spanning eight decades, including leaders in arts and all other endeavors. For information, visit Interlochen online at www.interlochen.org.

Interlochen Center for the Arts MISSION…
To engage and inspire people worldwide through excellence in educational, artistic and cultural programs, enhancing the quality of life through the universal language of the arts.

THE CORE PURPOSE…
To ignite lifelong passion for the arts 

THE CORE VALUES…
Nurturing, Inspiring,Transforming, Enlightening and Enduring

Interlochen Center for the Arts includes:
Interlochen Arts Academy
Interlochen Arts Academy, a fine arts boarding high school, offers the highest quality artistic training combined with comprehensive college-preparatory academics. The Academy also offers post-graduate opportunities.

Interlochen Arts Camp
Young artists from around the world gather at Interlochen each summer to learn, create and perform alongside leading artists and instructors. Programs are offered to students in grades three through twelve.

Interlochen College of Creative Arts
Adult artists thrive on opportunities to learn and express themselves creatively. The College of Creative Arts offers programs in a variety of arts disciplines.

Interlochen Public Radio
Classical Music: 88.7 FM, Interlochen; 88.5 FM, Mackinaw City; 94.7 FM, Traverse City and 100.9 FM, East Jordan/Charlevoix
News Radio: 91.5 FM, Traverse City; 90.1 FM, Harbor Springs/Petoskey; 89.7 FM, Manistee/Ludington
Streaming online at ipr.interlochen.org. Through two listener-supported broadcast services, Interlochen Public Radio (IPR) connects northwest Michigan with arts, news and culture on a global scale. IPR also gives significant focus to local and regional news, information and artists.

Interlochen Presents
Interlochen brings dozens of world-renowned artists to northwest Michigan, enhancing the region’s position on the global arts map. Interlochen presents more than 600 events each year by students, faculty and guest artists, making Interlochen one of the nation’s largest arts presenters
Self Identification TextOur company is an equal opportunity employer that supports workforce diversity. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on, race, gender, veteran status, disability or other protected category. To allow our business to evaluate their diversity recruiting efforts, and as a government contractor with regulatory reporting obligations, we collect information about race/ethnicity and gender during our application process. Your cooperation is appreciated in providing the information below, which will be used by our business for statistical reporting and any required government reporting (Responding to this request is voluntary and this information will not be used in assessing your qualifications for any position).